Terms and conditions

Goods for Collection Terms & conditions

The passenger is required to complete this form in full to enable us to operate this service. Once goods have been paid for, Heathrow will hold and store the goods securely until the passenger returns to this airport. The passenger is then required to collect their goods upon their return at the collection point detailed below. Please retain this receipt for presentation when collecting your goods. You will also be required to show another form of identification. Goods will be disposed of if they are not collected after 6 months from the planned return travel date or if they are perishable and past their sell-by date.

This service is available on all items, excluding duty-free alcohol and cigarettes.

Goods for delivery terms & conditions

This service is available to all passengers travelling to any destination. Free delivery is only available when registered Heathrow Rewards card holders spend £300 or more and present their Heathrow Rewards card at time of purchase. Free delivery is available to non-Heathrow Rewards members when they spend £500 or more. The purchaser is required to give complete delivery details at time of purchase including a full UK postcode and contact telephone number for the recipient. Heathrow cannot be responsible for undelivered items when the correct delivery information has not been provided. Maximum insurable value of £20,000 per delivery. Deliveries will be made within ten working days of purchase and are only available to UK mainland residential addresses. A signature is required at the destination address as proof of receipt. Goods returned will require the original sales receipt. For details of the Heathrow returns policy visit heathrow.com/returnspromise.

What we will do with your information

If you are giving us your personal information in the course of purchasing, registering, or subscribing to a service or product, then we will only use your information in order to provide you with that service or for closely related purposes. We use some carefully selected third parties to help us deliver these services and products to you but they are only allowed to use your personal information to deliver the service or product you have purchased, registered or subscribed to. Some of our trusted third parties in supporting these services will transfer your information overseas, but we make sure that your information remains protected and secure.

We will keep your personal information relating to services or products purchased in line with our retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. When you purchase certain products and services from Heathrow Airport Ltd. we may send you confirmation emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication. Full details of Heathrow’s privacy policy can be found at heathrow.com/privacy.